1. HI!
    I was wondering the same thing! Did you have any luck selling the extra one?
  2. Has anyone ever had an item deliver with a flaw? How is the process when you ordered Gucci online and want an exchange? I had ordered an item that arrived with a frayed thread - the bag was otherwise perfect but the frayed thread was bugging me as it was new. I emailed online customer service and they did reply asking for pictures but haven't heard back since Dec 26. I ended up refunding the item at the flagship store over the weekend. The SA was quite helpful as she located another one at Holts. So in the end I got my bag in new no flaws condition immediately versus waiting at least 2 months for a repair.
    Just curious about anybody's experience.
  3. Any suede protector will do. I just use Scotchgard on many Gucci suede and nubuck pieces, it's one of the cheapest and personally I've had zero problems and it does the job, but there are more expensive choices available if that's too standard.

    Gucci used to clean suede or nubuck too but you may want to check.